Who we are

ekko Acoustics
Last Updated: 06/03/2025

Synergy Commercial Lighting Ltd T/A ekko Acoustics (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://ekkoacoustics.com) (the “Site”).

1. Information We Collect

We may collect and process the following data about you:

a. Information You Provide to Us:

  • Contact details (name, email address, phone number) when you fill out forms on our Site, contact us, or subscribe to our newsletter.
  • Any other information you voluntarily provide when communicating with us.

b. Information We Collect Automatically:

  • Technical data such as IP address, browser type, and operating system.
  • Usage data including pages visited, time spent on our Site, and navigation patterns.
  • Cookies and tracking technologies (see Section 6 for more details).

c. Information from Third Parties:

  • We may receive data from analytics providers (e.g., Google Analytics) to improve our Site.

2. How We Use Your Information

We use the collected data for the following purposes:

  • To provide, maintain, and improve our Site and services.
  • To respond to inquiries and communicate with you.
  • To send marketing communications if you have opted in.
  • To ensure the security of our Site and prevent fraud.
  • To comply with legal obligations.

3. How We Share Your Information

We do not sell or rent your personal data. We may share your data with:

  • Service Providers: Trusted third-party vendors that assist with our website operation, email distribution, and analytics.
  • Legal Compliance: When required by law or to protect our rights and users.
  • Business Transfers: In the event of a merger, sale, or transfer of assets.

4. Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymize it.

5. Your Rights

Under applicable data protection laws, you have the right to:

  • Access, update, or delete your personal data.
  • Withdraw consent for marketing communications.
  • Request data portability.
  • Object to processing under certain circumstances.
  • Lodge a complaint with a data protection authority.

To exercise these rights, contact us at info@ekkoacoustics.com.

6. Cookies and Tracking Technologies

We use cookies to enhance user experience and analyse traffic. You can control cookie preferences through your browser settings. For more details, see our Cookie Policy (if applicable).

7. Data Security

We implement appropriate security measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

8. Third-Party Links

Our Site may contain links to external sites. We are not responsible for their privacy policies or practices.

9. Updates to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: ekko Acoustics
Synergy Commcerial Lighting Ltd, Unit 5 Trident Industrial Estate
Pindar Road, Hoddesdon, EN11 0WZ

Email: info@ekkoacoustics.com
Phone: 01992 445828